Vivid Seats may cancel an order at any time prior to receipt of a Sellers confirmation. Vivid Seats Rewards: Earn toward a reward credit with every ticket purchase. Very misleading and will change my approach going forward. vivid seats cancel order? - symbolography.netlify.app The event got rescheduled for 6 months from the original date. c/o Settlement Administrator. VividSeats is also offering new customers $15 off $100+ w/ code: NEWVIVID15. This company needs to go out of business. When I bought the tickets, I had originally started out on the venues website and it directed me to vivid seats. How do I cancel with Vivid Seats? Yet, they are refunding for an even that was cancelled for August 8th. Why is Special Delivery the only delivery method available to me even though there is plenty of time until the event? I have no need for tickets to something else, I just need a refund for what they canceled. Not sure how they are even still in business. VividSeats is also offering new customers $15 off $100+ (code: NEWVIVID15). Our concert was rescheduled due to Covid 19 and we are away on the newly scheduled date. No matter how many times I begged for a refund, or even another event, in order to actually get something for my money, VividSeats has refused to offer any solution whatsoever. Ill never use them again. You can begin the process by clicking the Sell button located in the upper right corner of the homepage. I will not be a returning customer. I was taking 4 guests to the concert, all who flew into town for this show. My complaints laid out: 1) There is NO return policy or waiting period. I had to call customer service 4 separate times over the course of the 4 hours leading up to the play and was continually told that my tickets should arrive within the next 30 minutes 1 hour. Vivid Racing cancellation policy? Can I change my order? Vivid Seats says they are reliable with a 100% guarantee, and youre covered 110% by covid cancellations. We purchased tickets to a college football game and when we arrived at the stadium, we were told they cannot accept the tickets, and would not let us enter. Additionally, Vivid Seats also offers an upgraded seat selection service for certain events. Finally they responded when the were told to do so by the AGs office. Vivid Seats also offers a mobile app that allows you to manage your tickets on the go. I purchased tickets for a show in 2020 that has been rescheduled multiple times. 2021 Vivid Seats Ltd. All rights reserved. I spent over 5 hours total on the phone (different times) with them and walked into the concert and still didnt have my tickets. Read negative review after negative review from the Illinois Better Business Bureau site . Absolute scammers do not purchase unless you want to battle with them forever they simply take your money and then the concert never happens and you are left holding the bag. What restrictions are there when using the Mobile App? I guess a good lesson for me even at my age. How Vivid Seats Works - Vivid Seats It is now the end of May and I got an email from ticketmaster stating the game has been officially canceled. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. I was on hold for over an hour. The maximum price tickets for Third Party could be front row or center stage tickets. Its the official resale marketplace for the NBA, NHL, NFL, and WNBA. If you can't make the event anymore, we encourage you to resell or pass along your tickets to someone else as tickets are transferable. For urgent issues and immediate assistance you can contact: VividSeats customer support at toll-free 833-228-5143, and International 925-206-3066. My show was rescheduled and, as it is out of state and 9 months later, I cant go. What are 5 interesting facts about Honduras? They blocked my $360 forcing me to get their loyalty credit! As a resale marketplace, Vivid Seats lists tickets that come from a vast network of sellers, all of whom own or manage their own ticket inventory. You can use Vivid Seats coupons to unlock discounts at their website. What do I do? It is always best to contact customer service with any concerns or questions regarding the order confirmation process. From there, you will be instructed to provide Vivid Seats with all the PDF tickets you received for your order, as well as your Vivid Seats order number. HUGE RIP OFF! Im 51 years old, I really dont want to stand for 5-hours. We researched this on Sep 15, 2021. When I called and complained and wanted my money back I was refused. In most cases, tickets no longer available are removed from our marketplace in live time. Is Vivid Seats Legit, Reliable & Safe in 2022? I asked if I could have a pdf version of my tickets and she said they cant do that and proceeded to tell me how to go to google and sell my tickets. After speaking with the college athletics department, they stated they are not partnered with VividSeats and the tickets could have been duplicates. Seller Terms and Conditions | Vivid Seats Vivid takes your money and says you have your tickets even though no tickets are sent to you. Hell the Stones are in their 70s and they will be dead, except Keith Richards, before this COVID shit ends. The GA seat through Ticket Master is approximately $29.50. TicketSmarter is a ticket resale marketplace and is not affiliated with Ticketmaster or Live Nation. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. 3) You have to wait weeks for delivery even though they take your money from your account IMMEDIATELY. What other shipping & returns policies does Vivid Racing offer? Tap on Vivid Seats | Buy Tickets (subscription you wish to cancel). How do I change the pickup name for my order? If I had been able to purchase through ticket master, my tickets would have been $80 cheaper even with their fees. I will NEVER use Vivid Seats again and have been advising my followers accordingly to understand the loophole in their 100% guarantee. Unfortunately, no. I would not consider 24 months to be rescheduled as I typically do not buy tickets two years out. According to the Terms of Use on their official website, Ticketmaster tickets must only be sold via authorized locations and outlets. I found two separate listings for tickets in the same section and row. Receive and Use Tickets. I would rather pay extra money for a ticket that is from a reliable company, then from some scam artists! WHAT A SCAM COMPANY WITH NO HEART!! Sold them through vivid seats. And if you get ahold of a person, they will transfer you to their automated system on a loop. They refused to cancel the ticket as well. In some cases, concert guests may even be able to opt to resell their tickets directly through the venue or box office. Vivid forces the buyer to wait to the very last hour to tell you the seller cant give you the tickets. VividSeats has A rating with the BBB.org as of March 25th, 2023. Tip Call and push prompts like you are buying something. You can also get in touch with the Vivid Seats Customer Support team by emailing [emailprotected]. I am very close to hiring a lawyer at this point because they are playing with peoples money right now and using the coronavirus as an excuse. Im also looking to report them to consumer groups. Yes. As a resale marketplace, Vivid Seats lists tickets that come from a vast network of sellers, all of whom own or manage their own ticket inventory. I logged into my account and saw the tickets were supposedly delivered, however, when I checked my email, my spam and deletes, there was nothing. Once your tickets are sent back, Vivid Seats will process your refund based on the retailers cancellation policy. View all 4 photos Business Details Headquarters 24 E Washington Suite 900,. Only downside is you cant pick your seat numbers, just section and row. Full cash refund If you wish to receive the full cash refund, no further action is required on your part. Because my show was only postponed and not canceled, it didnt fall under the guarantee. I bought 4 Depeche seats from Vivid in October. Depending on where you are reselling the tickets, you may be required to provide proof of purchase. 2. I have contacted the BBB and the Attorney Generals office. And been so pleased but not this time. How much did it cost (in USD)? When contacting Vivid Seats customer service, you'll need to have your order number and the ticket buyer's name on hand. We guarantee that all tickets for reserved seating that are purchased in the same transaction will be side-by-side unless otherwise specified in the ticket listing notes*. Become a verified brand rep for Vivid Racing and amplify your brand's voice on Knoji. Tgey do not have to accept credit towards a future event tgat us only good until Dec 28, 2020!! Vivid Seats offers a buyers guarantee to prevent scams and promises safe and secure transactions. No apology. Can I edit or adjust my Vivid Racing order? As such, Ticketmaster does not allow individuals to resell their tickets on their platform. I have used Vivid 1 time and my tickets were sent via their app which did not have seat number just a section and row. THEN I get an email from Vivid Seats congratulating me on my purchase and they had charged my credit card. I spent $619 on May 15 for Texas Rangers/Astros baseball tickets. They did not respond to either . Awful company . I got these tickets months ago and just want a refund at this point. I was informed according to their team the event is still scheduled. As you can see the Vivid Seats service fees for the order below were $14.17 x 2 tickets ($28.34 total service charge). To avoid any problems, it is best to stick with Ticketmasters purchasing policies and methods. Your real card info stays hidden. Horrific experience. Insurance on top of that was $48 dollars. Its a scam. How can I become part of the Professional Seller Program? They refuse to refund. We immediately contacted vivid reminding them of their so called satisfaction guarantee . We researched this on Sep 15, 2021. bhitzy@gmail.com. Purchased tickets to Andrea Bocelli at the Hollywood Bowl. > official resale for NBA, NFL, NHL Vivid Seats cancellation policy? Can I change my order? Knoji My wife was a big Billie Eilish fan for a while and we bought crazy expensive tickets from Vivid Seats for the show in DC in March 2020 for her birthday. There are a variety of places to resell concert tickets. To make matters worse it has been 2 weeks and now the company is refusing to issue me a refund. If you have any questions that aren't covered, just click . I paid 240,000 Euros, they wont allow me to withdraw any of my money out, I email them everyday, once you put money in, you cant get it out. Tap to download or scan the QR code if you're using a desktop device. However, sometimes the event organiser will request that tickets are not resold. As Covid triggered a total shut down of sports, concerts, and a host of events they first said refunds for all. Delivering the Tickets 5 Do I have to pay shipping fees? What is up with that? How do I get my compensation? Concert tickets now available for Motley Crue, Alanis Morissette, Maroon 5, Garth Brooks, Aventura, Andrea Bocelli, Tame Impala and more! This company is by far the worst and nastiest company i ever dealt with. Transfer Tickets. You are better off buying from literally anywhere else. Charged my card $3500 and then said you dont get the tickets for 10 days. *Terms and Conditions Apply At this point all I can do is contact my credit card company and Better Business Bureau because they charged me for invalid tickets and they refuse to help me resolve this issue. Did that and then they told me they couldnt even give me an estimate of when I would get my money back. What types of tickets can I sell? Game time was 11 EST Saturday including Saturday morning. What are Email Delivery and Instant Download tickets? West Virginia Fair and Chris Tomlin concert canceled! Vivid Seats is supposed to provide a legit, safe and secure platform for the sellers and buyers.. When I chatted with Vivid they refused to converse with me because there was a dispute filed. DO NOT USE VIVDSEATS. I bet the credit is not in my bank account today. Is Vivid Seats legit? Here's everything you need to know I was wrong. I am livid as this was a Christmas present and Im out $276 while they investigate! Terrible people. I want my money back. Very poor experience. DO NOT USE VIVID SEATS. Your one spot for rewards. Unfortunately, no. Do yourself a favor and steer clear. I get it, if it were not for the fact that the artist says Full refunds will be granted. Save your money! Then it was nothing. Finally, you can contact the team via email at [emailprotected]. I have ordered many event tickets from Ticketmaster, StubHub, Vivid Seats and numerous other ticket sites and have mostly always had a good experience, outside the outrageous fees. Vivid Seats is a secondary market for the resale of tickets, working with licensed ticket brokers to provide buyers with a secure, convenient experience. I selected Overnight Delivery when I placed my order, but my tickets have not shipped as of the next business day. How do I know what section, row, and seat numbers to list for my tickets? What do I do? When that did not work they said sorry sir it works just fine for me and I still do not have what I purchased. com. BEWARE they are a reseller only so if the original company offers a refund, they will not give it to you, but to VIVID. Its like teenagers run this thing. Can I cancel or change my Vivid Racing after I've checked out and made my purchase? Unlike most other events scheduled for the Bowl, the Bocelli event was listed as postponed not cancelled. In order to do so, we have service charges applied to every order. Do not, I repeat do not, use this site to purchase tickets. I don't want to sell my tickets anymore. Of course we bought another set of tickets right there. Im bringing my small child with me to an event. When should I expect my tickets? My 77 year old husband purchased 2 VIP tickets to a concert for over $400. If your tickets dont sell on Vivid Seats, you may have several options for moving forward with your event. They have 0 customer service and make it very clear that after they take your money they do not care what happens next. Very few websites allow you to remove your card details. I contacted their customer service right away they flat out refused to refund me. Due to the pandemic, the entire 2020 Bowl season was cancelled. If you have no problems, VividSeats works fine. I called as soon as I saw that the game was postponed they said it had to be officially cancelled before they could give a refund. duh. My tickets sold, how do I confirm the sale? How long will it take for me to receive payment? Were busy people like everyone else but spent a few minutes researching and found that the show was officially cancelled in December 2020. How do I use my promotional code? Fast forward to September 2021 and a vaccine is required to enter the venue. Your order is then sent to the seller for confirmation. Worst service. Such as StubHub, Ticketmaster and Craigslist. VividSeats also offers event ticket protection that will reimburse 100% of your ticket cost if an accident occurs. I do not expect free, I know you are a for-profit business, I just find the lack of clear disclosure unacceptable, and will not be back to VividSeats anytime soon. Selling your tickets with Vivid Seats is easy. One thing most of these sites above have is a 30% a service fee, which is usually hidden till the checkout page. You can submit the form with a question or concern and a customer service representative will respond to you within 24 hours. The fees charged by Vivid Seats are often higher than other ticket vendors because they take out their fee before setting the ticket prices. Ticketmaster was founded in 1976 and is now a subsidiary of Live Nation Entertainment. I purchased tickets to a concert that was postponed from Mar 20 to Aug 2021 when I will have moved from this state. View the, No. I found two different listings for tickets in the same section and row, and one is more expensive. I am a first and last time user of Vividseats. Vivid Seats' modification & cancellation policies, full list of event ticketing stores that allow order changes & cancellations. Vivid Seats vs. StubHub - Which Ticket-Buying Platform is Better? - Alphr Horrible site to buy from and a fraudulent site. They will not offer a refund because the show is rescheduled. I would recommend buying from more reputable sellers if possible. How do I maintain my listing via the Mobile App? What can I do. Now trying to get this resolved by paypal. I will never again use this company. com. As our Sales Terms and Conditions state, all sales are final. In the unlikely event that your order is cancelled after your purchase was submitted, you will be issued a refund back onto your credit card. Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. I had purchased tickets for the outlaw music fest in Raleigh Nc and spent $489. Payments & Refunds - Vivid Seats Help - Zendesk Note that Vivid Seats does not purchase tickets from customers, so you will need to find another way to resell them. With some recent negative VividSeats reviews seen below, we are on the fence about VividSeats.com at this time, but with that said. #heartless, Purchased tickets for Marlins game on Miami tomorrow Sunday May 9th. This means that customers cannot cancel or modify their orders once their purchase has been completed. Vivid Seats service fees are reported to run from 20% to 40% of the original ticket price. I contacted Vividseats to get the tickets I paid for. I will only use Stub Hub going forward. I will NEVER use this company again. Dont buy from them its a scam. Upon entrance the front gate had trouble scanning my digital tickets. Vivid Seats is an online ticket exchange that has offices in Chicago with over 20 years of experience, so they are a legit company. Payments & Refunds. I will not recommend your site to anyone, pay me back my money, time now.. 405-712-8551.. You guys need to do me right, I never received any tickets , but they canceled all ncaa basketball. I chose the exact date and paid a pretty hefty price. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. Lesson LearnedDO NOT DEAL WITH VIVIDSEATS. Vivid Seats has a Satisfaction Guarantee which states that customers can receive a refund of their purchase within 72 hours of purchase, unless the event has already taken place. They have a top-notch customer service team thats available 24/7 to help you out with any issues and answer any of your questions. Become a verified brand rep for Vivid Seats and amplify your brand's voice on Knoji. Generally, they must be for the same event, venue and date. VividSeats has its headquarters in Chicago, Illinois with a 500+ staff and support team helping out. They do NOT care about the customer and are happy to take your money and run away. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. They are legit, seats are cheaper until they add in their "fees". If an event is canceled with no rescheduled date, you receive full compensation of the purchase price (including delivery charges, less possible restocking fees), or a credit to use on a future purchase, as determined at our sole discretion. Will I be charged for listing tickets on your site? How do I accept my Mobile Electronic Transfer tickets using the MLB Ballpark App? How do I accept my Mobile Electronic Transfer tickets? To give fans extra peace of mind, every seller has to apply and be approved before listing inventory on our app or site. Is Vivid Seats Legit to Buy Tickets From? Moderate content, respond to reviews, and promote offers. If I purchase both sets, will the seats be together? A link that had no seat numbers so nothing would be honored. How do I cancel the tickets and get a refund? They dont care about you. Why is there a delivery fee for Special Delivery? an item that sells in large quantities. When I called for a refund today. Can I exchange my tickets for a different quantity, or for tickets to another date or event? Vivid Seats is using the postponed loophole to deny my refund request. What are accepted payment methods? I called Amex to refuse the charges to start. I purchased tickets before the Covid incident waited for the concert to be rescheduled twice it was going to be for my sons birthday he always wanted to see upchurch we purchased tickets waited till they rescheduled and now vivid seats has canceled our tickets on their own the concert is really not canceled so they tried to credit me my $229.88So I emailed them and said I wanted a cash refund well I dont have the card anymore thats on file someone tried to hack my bank account so I had to change my bank card number so they said they were going to make a cash refund to the card that I had on file ignoring the fact that I didnt have the card anymore I keep emailing and calling and bugging the shit out of them but it seems to do no good please dont buy tickets from these people because youre just giving them money for nothing I would love to have my money back because I owe the IRS for my taxes. For the protection of their customers, Ticketmaster vets all tickets that are posted for resale on their platform to verify that they are legitimate and from authorised sellers. It is a simple process!! Can you assist me. Additional fees, like shipping, can be as much as $25 or as little as $7. Can I contact the seller to negotiate the price of tickets? How do I change/edit my account email address and/or Paypal information? Something went wrong with a transaction and VS ugly nature reveled itself. If you need assistance or they owe you money Shame on you You did something wrong and they could care less. You must always cancel a subscription at least 24 hours before the trial period ends. So after a 3-hour car ride and paying to park and being at the event and not allowed to go in I left incredibly frustrated. I have a doctorate degree and couldnt get it figured out. NO HELP ON THE WEBSITE OR from VIVID SEATS. They did a credit to get a concert ticket at a later date because I didnt reply in 7 DAYS! We spent $700 and had our experience ruined for really no good reason. I asked for a refund, they said they would investigate. A few things to note and do before cancelling: It is Very Easy to Cancel a Vivid Seats | Buy Tickets subscription. Vivid was unavailable when I called due to high caller volume. Thank God for my Citicard I was able to appeal it a few times and finally was able to get refunded. Unfortunately, Ticketmaster has policies in place to protect ticket buyers and ensure that everyone who purchases tickets through their site can safely attend an event. Vivid Seats Rewards: Buying tickets from Vivid Seats will get you to more events. Three tickets section 306, row4, seats 5,6 and 7. PurelyReckless 8 yr. ago. Very annoying! New tickets must be indicated by a blue dot on the seat map. SO much for their 100% money back guarantee if the artist cancels. Im never got to see the show nor got my money back. We purchased tickets to the Stones concert in San Diego on May 8, 2020 and they added $150 to each ticket. For more information about ticket reselling on Vivid Seats and to see if you qualify, clickhere. When I called later, for a refund, they refused. Gray means the section is sold out or doesnt have seats that match your search. Their CS lines direct you to a recording, the recording gives an email address which no one ever answers. I contacted VividSeats and they would not hear my complaint or let me talk to a supervisor. Its important to note that Vivid Seats Ticket Protection and Service fees are non-refundable. They truly want you to help yourself on the internet with no personal interaction, even if you need help. They modified their return policy and kept MY MONEY. ND should be embarrased to be affiliated with such a schlock outfit. Do not do business with them !!! When this happens you'll see "resale not available" next to your tickets. 3 Ways to Cancel an Online Order - wikiHow Ticketmaster is a completely different entity, serving as an official primary ticket source for events. I asked for a refund and was told NO. I bought the wrong date for my Predators tickets and this has been a nightmare. > no hidden service fees If you dont receive an email, please double check your spam folder and contact Vivid Seats for help. The process of transferring them was impossible to figure out. Selling Tickets. I asked about excalating multiple times and they wont respond. Im still trying to transfer these tickets over after losing $150! Just know that they add their cut when you hit check out. 100% Buyer Guarantee | Vivid Seats To view the full details of any purchase, click on the order number. Vivid will not give you Vivid credit immediately so you can at least scramble for tickets on their website. Will I get them before my event? VividSeats must make too much money Because, judging by their reviews, they obviously do not care what their customers think of them. ** that theyre giving us CREDIT towards some future show for $2400.00. In some Vivid Seats reviews, they said VividSeats has good customer service support, while other reviews state they can sometimes be tough and not willing to help. I called them (good luck with that, it took me 45 minutes to reach a person) and they stated that they would transfer the tickets to a different address. Very difficult people to work with. How do I get the tickets I sold to the buyer? & both Ticketmaster & STG are offering refunds. Awful experience, not reliable service and horrible customer service. Yes, from our experience, Vivid Seats is legit and was reliable when we ordered tickets, although there are some not so good Vivid Seats reviews seen to be aware of. Be safe from hackers and unwanted bills. I purchased Gabriel Inglesias tickets for $1004 in May 2021. I have tried SEVERAL times, for nearly a year, to receive a refund for an event that never took place! We will never see the concert and will never get out money back. StubHub seems to have a larger selection of tickets to choose from to events in over 50 countries, while Vivid Seats has events in just the United States. I have purchased many, many tickets in the past from this company, but I can honestly say that I will NEVER purchase from them again.
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