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She fell and they took forever to get to her. If you continue to use this site we will assume that you are happy with it. The star of the home is undoubtedly the sunroom. The care givers withheld my medication from me and did not allow me to get my pain medicine for days. Our monthly activity calendar is packed from morning to night with options designed to help you stay active. $829,900. To speak with an ombudsman, a person may call the toll-free number 817-695-9196 or 800-272-3921 or email, https://apps.hhs.texas.gov/news_info/ombudsman/, TheNext Stage: Retirement, Home Health, and Hospice Care. Very organized from the day she came in until her leaving today. Browse our neighborhood information and resources in Plano, Texas. When she needed to go back to rehab, we selected Accel at Willow Bend in June 2019. Visit Willow Bend North/West. Pharmacy Service Deficiencies: Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Homeowners Association for Willow Bend North/West Those with many recent, positive reviews receive a high review score, while providers with few recent reviews regardless of how positive receive a lower review score. There was a time where I was not able to get water for him for a whole weekend. We never even met with him, the only contact was an initial phone call for a medical history. Loading. Is a home away from home for me. To provide superior clinical care, rehabilitation, wellness, and supportive services that meet the wants, needs, and expectations of our patients and residents while achieving quadruple aim goals of better individual health care, better population health, lower costs and improved clinician experience and drive performance and outcomes that are consistent with the demands of acute care partners and payor organizations. 6101 OHIO DR STE 500 PLANO, TX 75024. Disclaimer: School attendance zone boundaries are supplied by Pitney Bowes and are subject to change. The facility/staff were negligent on recognizing her symptoms of disorientation and confusion. Dallas, TX 75252, 1855 Cheyenne Drive, How are the staff interactions with residents? 1 Month Free. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Step inside to discover a harmonious blend of elegance and functionality with BRAND NEW laminate flooring. I may not know everything but God does and I pray that they will repent of their neglect. Turnover is the percent of staff that stop working in a facility within a given year. The care givers withheld my medication from me and did not allow me to get my pain medicine for days. Set a destination, transportation method, and your ideal commute time to see results. So his nurse recommended this skilled nursing facility. Disculpa 2620 Communications Pkwy Skilled Nursing - Accel at Willow Bend an. . Other patients said that they doesn't like it, but at first it seemed ok, until it wasn't. By submitting this review I certify that this review is based on my own experience and is my genuine opinion of Symphony at Stuart, or I have been granted authority to post this review on behalf of a geniuine experience or opinon of another. Once approved, you can expect to see your review on our website in 1-2 business days. are considered substandard quality of care. verdade. Our mission is to enhance quality of life through our commitment to individualized and interdisciplinary care A Place for Mom has scored Accel At Willow Bend with 1 out of 10 using our proprietary review score based on 1 review in the last 2 years. We have color coded the matrix below The doctor is a complete disappointment. We strive to consistently deliver quality skilled nursing care to all residents. the severity of the potential or actual harm to residents based on the problem. We use cookies to ensure that we give you the best experience on our website. We are sorry you didn't have a good experience. Please send us your contact information to [removed] so we can discuss this matter further. Location & Contact Short-Term Rehabilitation Rating Long-Term Care Rating Government Inspections Overview The Legacy at Willow Bend in Plano, TX has a short-term rehabilitation rating of. The night was the worst, since your family members are not allowed to be the room past 8. para nos informar sobre o problema. The nursing staff is attentive and caring. There is clearly a lack of communication between departments, as well as a total lack of communication to the family. My husband feared his life, and I wish I would have taken him out then he didn't sleep so many nights I would stay on the phone FaceTime and pray for him while he slept. My hisbamd was left many times in the bathroom for hours until the aide deceided to come back and get him.They thought my husband had a collapsed lung or pneumonia yet it wasn't enough of an emergency until they saw signs of a possible stroke and immediately they transferred him to Baylor Plano to get the blame off of them. Whether youre recovering after a hospital visit or in need of on-going medical support, The Legacy at Willow Bend will help you achieve your personal goals. My husband was admitted to Acel at Willow Bend and I wish I had never agreed to that. During this time she spent 4 nights in the hospital for a severe UTI. When you rent an apartment with an attached garage, you may enjoy a guaranteed spot in addition to protection from the elements. Edit: I am not a staff member of The Legacy, I simply know people who are. Average rent data is our in-house proprietary data from Yardi Matrix, where available. Not only do parking garages provide peace of mind, but they may also help you qualify for auto insurance deductions. And the worst of all, why did one nurse get angry at me for asking for my medications twice in a 2 hour period and he responded with throwing my cup of water in the trash, causing it to splash on me, my cell phone, and my iPad? (972) 468-6300. If you leave a review without contact information, we may remove it. Why do I have to chase down a nurse to give me my night time meds when she delivered everyone else on my hall 2hours earlier? We had several ignored emails and phone calls. Pharmacy Service Deficiencies: Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. I pray that this review will get into the right hands and someone will investigate these things. Nursing Homes in Plano, TX. I settled in place fallen asleep I was startled awake after almost falling out of the right side of the bed at [date removed] I manage to hit the call button while hanging onto the rail (no response) I struggle to pull myself back in bed and the green light stayed on until a cna came into reset the call button. She had oxygen that was supposed to be at 2, but they had her do therapy for an hour with it at 0.2. Find an apartment with a garage for rent in Willow Bend Country and protect your car from weather hazards, wear and tear, and break-ins. ACCEL AT WILLOW BEND - PLANO Nursing Home - Healthcare Compare I waited until now to finish this post as I didnt want my mom to suffer the repercussions. Help provided by an ombudsman is confidential and free of charge. I am a hands on person and am happy to report that even during this pandemic, the staff continues to partner with the family to offer the best possible care to the residents. Adjacent to the living area, a well-equipped kitchen features state-of-the-art appliances, NEW microwave, NEW oven and NEW cooktop. The ED Laura and the admin/ Amanda couldnt care less about the patients needs. The data on this page is updated bi-annually and it was last published in March 2023. Check with the applicable school district prior to making a decision based on these boundaries. Most of all, I love when everyone came in and introduced themselves and explain what their job is, some even just stopped in to say hi and welcome us here. Attempting to obtain a proper and timely discharge from [name removed] was a nightmare!!! I stayed there a few weeks back and was abused physically and neglected medically. There is much to love and admire about ACCEL and if needed, I will return. This place is a nightmare!!! Laura is a wonderful leader, overall , for staff and residents. Quality of Life and Care Deficiencies: Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Communities with no recent reviews will not have a review score, even if older reviews are positive. Nous sommes dsols pour la gne occasionne. I went to the place to get them and I was told they couldn't find them. I will forgive them because I love Jesus! I then knew that this facility was unsafe. We had several ignored emails and phone calls. Resident Rights Deficiencies: Let each resident or the resident's legal representative access or purchase copies of all the resident's records. He arrived and they read more, Aanchal S. said: Great service! SEVERAL HAVE TRULY CAUGHT MY ATTENTION, including HEIDI, Head of Therapy Services. If you love your family any amount at all? It's like they knew that the tort reform would save them. The maximum A Place for Mom review score a community can receive is 10 points. While the facility is clean and the staff is friendly, I am not sure why Medicare would rate this facility so high. There may be some additional services that could increase the cost of care, depending on the services that you may need. This is not a facility for individuals requiring high levels of attention. The poor manage trickles all the way down. However, that does not mean they should not be held accountable, nor should they be in business treating ANYONE, much less those of us who can't fend for ourselves the way they did. message, contactez-nous l'adresse New! My Mother has already had physical therapy and saw the speech therapist on her first day. Customer care is our highest priority. I love this place!!! See what the neighborhood has to offer and whats nearby: A Place for Mom has scored Accel At Willow Bend 1 out of 10 using our proprietary review score. I was a Vice President of one of the largest financial institutions in the world so I know excellent Customer Service and Accel at Willow Bend gets my Gold Star(s)!! We'll connect you with a local agent who can give you a personalized tour of the home in-person or via video chat. * The data for this facility for some quarters is unavailable. Everyone went out of their way to help her recover quickly. I file a complaint with the temporary Admission director, the Director of Nurses and immediately requested to be discharged and transported to another facility which I the patient had to check bed availability. It was sooo frustrating to try to make read more, Julie B. said: I absolutely love Dr Cudjoe! They withheld from me any help to be able to go the bathroom and had me sit in soiled sheets. This made me wonder if there was something in it for her (this and the fact that she had a big poster of it in her waiting room and paraphernalia all over her . Having been a patient here four times, I have made some friends whom I will miss. One nurse did not know the difference between ecotrin and aspirin. Residents will receive comprehensive skilled nursing care that includes a full range of healthcare services including short-term and post-surgical care and long-term care. If you are looking for a place to take your family member or asked to make a recommendation to a friend, Accel is an Excellent choice! Get Prices & Availability (800) 341-4753 Office The Legacy Willow Bend is the only Life Care Retirement Community in Plano, offering a full continuum of care which includes Independent Living, Assisted Living, Memory Care, Skilled Nursing and Rehabilitation services. One nurse threatened him and told him not to be starting trouble ???? The only employees we encountered during the entire stay who deserve praise are [name removed] and [name removed]. I had to be admitted a second time, in which will be LAST to this facility. The nurses and doctor are terrible communicators. Until they or someone they love experience this then they will have a understanding of how I and many others have felt. Its legal business name (LBN) is SOUTH LIMESTONE HOSPITAL DISTRICT. WILLOW BEND OB/GYN - 6130 W Parker Rd, Plano, Texas - Yelp This could be because of a high turnover rate and overcrowding of residents. The patient to nursing staff ratio is about 21 to 1. Call (972) 279-3601 today to schedule a tour! They say they are worried about my welfare even though I am doing every thing on my own. Please switch to a supported browser or download one of our Mobile Apps. In the senior living industry across the country, this organization is one of the very best. Save your current search and get the latest updates on new listings matching your search criteria! scusiamo se questo pu causarti degli inconvenienti. los inconvenientes que esto te pueda causar. Or how many days were aporoved. The new staff is highly incompetent and WILL NOT have your best interest.